Refund policy

Return Policy

At totalkb.com we understand that your satisfaction is paramount when it comes to the kitchen and bath products you purchase. Our goal is to ensure that you are completely happy with your order. However, we also recognize that situations may arise where a return or exchange is necessary. To facilitate a smooth process, we have established a comprehensive return policy outlined below.

  1. Eligibility for Returns:
  • Products must be unused, in their original packaging, and in the same condition as when received.
  • Returns are accepted within 30 days from the date of delivery.
  1. Non-Returnable Items:
  • Customized or personalized products.
  • Products that have been installed or used.
  • Items marked as Sale or display sale on the product page.
  1. Initiating a Return:
  • To initiate a return, please send us an email for the items to be returned.
  1. Return Authorization:
  • Once your return request is submitted, our customer service team will review it and provide you with a Return Authorization (RA) number.
  • Clearly mark the RA number on the outside of the package.
  1. Return Shipping:
  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping method and insuring the package to ensure its safe return.
  1. Refund Process:
  • Refunds will be issued once the returned items are inspected and approved.
  • Refunds will be credited to the original payment method.
  • Please allow 10 to 15 business days for the refund to reflect in your account.
  1. Exchanges:
  • If you wish to exchange a product, please follow the return process, and place a new order for the desired item.
  1. Damaged or Defective Items:
  • In the rare event that you receive a damaged or defective item, please contact our customer service team immediately.
  • Provide photos of the damaged/defective product and we will promptly arrange for a replacement or refund.
  1. Restocking Fee:
  • A restocking fee may be applicable for certain returns. This fee will be communicated to you during the return process.
  1. Contact Information:
  • If you have any questions or need assistance, our customer service team can be reached at info@totalstonesolutions.com

At totalkb.com, we value your trust and aim to make the return process as transparent and hassle-free as possible. Thank you for choosing us for your kitchen and bath needs.